Cancellation & Refunds

Bookings made on this website are paid in full online at the time of booking. You may cancel at any time before arrival; what is refunded depends on when we receive your cancellation, under the ladder in section 3.

Please tell us as early as you can, by email to info@wenzet.com or by calling +91 89561 91749 or +91 77700 90702, and quote your WZ reference. Releasing the cottage early lets someone else have it, and it protects you from being recorded as a no-show.

A cancellation takes effect when we acknowledge it. If you do not hear back from us within a day, please call — an unacknowledged email is not a cancellation.

We would rather move your stay than lose it. Date changes are free of charge and are subject to two things only: a cottage of your category being available on the new dates, and the tariff for those dates. If the new dates are dearer you pay the difference; if they are cheaper we refund the difference. What you have paid moves with the booking.

This applies to the amount you paid online for a booking made on this website, and to any advance the desk has taken on a telephone or walk-in booking (for festive and peak-season dates, and bookings of three cottages or more). It is calculated from the amount we hold and from the number of clear days before your check-in date on which we receive your cancellation:

• 14 days or more before check-in — refunded in full.
• 7 to 13 days before check-in — 50% is refunded.
• Fewer than 7 days before check-in, or on a no-show — nothing is refunded, though we will always try to move the amount to a future stay instead.

Payment-gateway charges already incurred on the payment are deducted from a refund, except where we are the ones cancelling. Government taxes collected on a cancelled booking are refunded with it. A booking made with a discount code is refunded on the amount actually paid.

We approve or query a refund within 7 working days of receiving your cancellation, and pay it back by the same route the money came in — the same bank account, card or UPI handle. Once we have released it, your bank usually credits it within 5–10 working days; that leg is outside our control. We will give you the reference for the payment so you can trace it.

Refunds are made to the person who paid, in Indian Rupees, and never in cash.

If you have neither arrived nor been in touch by 12:00 noon on the day after the booked arrival date, we treat the booking as a no-show and release the cottage. What was paid online, or as an advance, is not refunded. Where nothing was paid, nothing is charged.

A delayed flight, a missed train or anything else that will make you late is not a problem — call the desk and we will hold the cottage for you.

Nights you have stayed are charged. If you depart before the end of a confirmed stay, or arrive after it has begun, the nights you do not use are not refunded, because the cottage was held out of sale for you. We will consider a credit towards a future stay where the reason is a medical emergency or a bereavement, and we will ask for something in writing.

We cancel a confirmed booking only when we genuinely cannot honour it. If that happens we will tell you as soon as we know and will either move you to a comparable cottage here or at a nearby property of similar standard at our cost, or refund in full everything you have paid us, as you prefer. Our liability is limited to that, as set out in our Terms & Conditions.

Where a government order, a natural event or another circumstance beyond our control prevents your stay, you may choose between a credit valid for twelve months from your original arrival date and a full refund of anything paid.

This policy covers bookings made directly with us. A booking made through a travel website, an online travel agent or a tour operator is governed by that company's cancellation and refund terms, and any refund must be claimed from them — we cannot refund money we did not receive. Do check their terms before you book, as they are usually stricter than ours.

Luminous Beach Resorts, operator of WENZET Cottages by Luminous Beach Resorts — House No. 1057/A, Madhlawada, Near Milagres Church, Morjim, Pernem, North Goa 403512, India.

For anything about a cancellation, a date change or a refund, write to or call the reservations desk: info@wenzet.com · +91 89561 91749 / +91 77700 90702.

We acknowledge every written query and aim to resolve it within 30 days of receiving it. The property is managed by Stayora Holidays, who may answer on our behalf.