Terms & Conditions

WENZET Cottages by Luminous Beach Resorts is a 23-cottage property at House No. 1057/A, Madhlawada, Near Milagres Church, Morjim, Pernem, North Goa 403512, India. The contracting and invoicing entity is Luminous Beach Resorts; the property is managed by Stayora Holidays. In these terms "we", "us" and "the property" mean Luminous Beach Resorts, and "you" means the person making the booking and every guest named on it.

Using this website, requesting a booking or staying with us means you accept these terms, together with our Cancellation & Refunds policy and our Privacy Policy. The version in force is wenzet-policy-v2, effective 24 September 2026; the version stamped on your booking at the time you made it is the one that governs it, whatever we publish later.

When you complete the booking form you are taken to PhonePe, our payment gateway, to pay the full tariff shown on your order summary. While you are paying we hold the cottage against your dates for a limited time; if the payment is not completed in that time the hold ends and the cottage returns to sale.

Your booking becomes a contract when the payment succeeds. At that moment it is confirmed, you are shown your reference beginning WZ, and a confirmation is emailed to the address you gave us, against the dates, category, number of cottages and tariff shown on it. If a payment reaches us after the hold has ended and the cottage is no longer available, we refund it in full.

We never see or store your card number, UPI PIN or bank login: those are entered on PhonePe's pages, not ours.

Please check your confirmation carefully. If any detail of it is wrong, tell us before you travel; the confirmation is the record we work from at check-in.

All rates are in Indian Rupees, quoted per cottage per night, and cover 2 guests. Rates vary by date: the tariff you are shown is the one in force for the nights you selected, and a stay spanning a season change is priced night by night.

Goods and Services Tax at 5% is included in the tariff shown, and the breakup appears on your order summary and on your invoice. GST on hotel accommodation is slab-based: a tariff above ₹7,500 per cottage per night attracts the higher rate of 18%, and any such change of slab or of statutory rate is applied to your bill as the law requires, including on bookings already confirmed.

Charged separately, and only if you choose them:

• An extra bed for a third guest, charged per guest per night. A cottage takes 3 guests at most.
• Meals, charged per guest per night — breakfast ₹300, lunch ₹600, dinner ₹600. Meals may also be ordered à la carte at Turtle Bay Kitchen.
• Anything you sign for during the stay: the kitchen and bar, laundry, transfers, tours and activities booked through us.

Not included: travel to and from Goa, airport or railway transfers unless confirmed in writing, and anything described on this website as an experience arranged with a third party.

A booking made on this website is paid in full, in advance, online through PhonePe — by UPI, card or net banking, as PhonePe offers. A discount code, where we have issued one, is applied to the tariff before GST is worked out, and the order summary shows exactly what it takes off. Extras you choose during the stay — food and drink, laundry, transfers, activities — are payable at the property on departure. A GST tax invoice from the billing entity is issued to you at the desk.

A booking made with the desk by telephone or in person is settled at the property: the full tariff is payable at check-in unless we have agreed otherwise with you in writing, and for festive and peak-season dates, and bookings of three cottages or more the desk may ask for an advance to hold the cottage. The refund ladder in our Cancellation & Refunds policy applies to every online payment and to every advance. We do not ask for payment to any personal account, and we never ask for a one-time password, card PIN or card photograph — treat any such request as fraudulent and call the desk on +91 89561 91749.

Check-in is from 2:00 pm and check-out is by 11:00 am. Earlier arrival and later departure are subject to the cottage being free on the day and may be charged; a departure significantly after 11:00 am without our agreement is charged as a further night.

Indian law requires us to register every guest. Each adult must present a valid government photo identity document at check-in — Aadhaar, passport, driving licence or voter ID; a PAN card is not accepted as identity. Guests who are not Indian nationals must present passport and visa, and we are obliged to file Form C with the immigration authorities. We cannot accommodate a guest who is unable to produce identification.

Only the guests named on the confirmation may occupy the cottage. Anyone visiting you on the property must be registered at reception and may not stay overnight unless they have been added to the booking and charged for.

Children of every age are welcome. Each child counts towards the 3-guest limit of a cottage, except that a child under 5 may share the existing bedding of accompanying adults at no extra charge. Children remain the responsibility of the adults accompanying them at all times, in particular at the pool.

These exist so that every guest gets the stay they came for.

• Smoking is not permitted inside the cottages or in enclosed indoor areas. Please use the open areas, and the ashtrays provided.
• Quiet hours are 10:30 pm to 7:00 am. Amplified music, DJs, parties and events are not permitted anywhere on the property at any time without our written consent.
• The pool is open 7:00 am to 7:00 pm and is unsupervised — there is no lifeguard on duty. You swim at your own risk; children must be accompanied by an adult; glass is not allowed in the pool area.
• We are not able to accommodate pets.
• Narcotics and any other substance illegal in India are strictly prohibited, as are firearms, fireworks and anything that presents a fire risk. Cooking in the cottages is not permitted.
• Please treat the cottage and the grounds as you would your own home. Loss of or damage to property, beyond fair wear and tear, is recoverable from the guest at cost.
• We may refuse service to, or require the departure of, any guest whose conduct endangers or seriously disturbs other guests or our team, or who breaches these rules after being asked to stop. No refund is due in that event.

Please do not leave cash, jewellery, travel documents or electronics unattended in the cottage or by the pool. We take reasonable care of the property but we are not liable for loss of or damage to a guest's belongings, however caused, except where the loss is caused by our own negligence.

The beach is 1.5 km from us, a 5–8 min drive; it is a public beach and we do not control it. Swimming in the sea, water sports, boat trips, scooter and car hire, taxis, guides and excursions are provided by independent operators, whether or not the desk helps you arrange them. You use them at your own risk, on that operator's terms, and we accept no liability for their acts or omissions.

Where we are liable to you at all, our liability is limited to the amount you have paid us for the stay in question. Nothing in these terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by our negligence.

If we cannot provide your cottage because of something outside our reasonable control — a government order or restriction, a cyclone or flood, fire, an interruption to power or water that we cannot remedy, a strike, or damage to the property — we will offer you a comparable cottage here or at a nearby property of similar standard, a credit valid for twelve months, or a full refund of anything you have paid us. That is the limit of what we owe you in such a case; we do not reimburse travel, tickets or other arrangements you have made separately.

The text, photographs, layout and code of this website belong to Luminous Beach Resorts or to our licensors and may not be copied or republished without permission. The name WENZET, Turtle Bay Kitchen and Stayora Holidays are used as marks of their respective owners.

Photographs, floor plans and descriptions are indicative of the category, not of a specific cottage: furnishing, view and layout vary between units, and some images on this site are representative stock photography of the setting rather than of the property. We describe the property as accurately as we can and correct errors as soon as we find them, but an obvious error in a rate or a description does not oblige us to honour it — we will tell you and offer you the corrected rate or a cancellation at no cost.

Availability shown online is live but not a guarantee: a cottage can be taken between your search and your request, in which case we will offer you the nearest alternative.

Please raise any complaint with the desk while you are still with us — almost everything can be put right on the spot. Anything unresolved may be sent in writing to info@wenzet.com; we will acknowledge it and respond within 30 days.

These terms are governed by the laws of India, and the courts at Panaji, Goa have exclusive jurisdiction over any dispute arising from a booking or from this website.

Luminous Beach Resorts, operator of WENZET Cottages by Luminous Beach Resorts — House No. 1057/A, Madhlawada, Near Milagres Church, Morjim, Pernem, North Goa 403512, India.

For anything about these terms, a booking or your stay, write to or call the reservations desk: info@wenzet.com · +91 89561 91749 / +91 77700 90702.

We acknowledge every written query and aim to resolve it within 30 days of receiving it. The property is managed by Stayora Holidays, who may answer on our behalf.